Join the Melton Heating and Air Conditioning Team
Melton Heating and Air Conditioning has been providing HVAC services in Knoxville, Oak Ridge & Clinton, TN since 1978. We are currently in a growth mode and looking for expand our team. If you are interested, please submit an application below.
Open Positions
Service Dispatcher
WORK HOURS: Full-Time: 7:30 AM to 4:30 PM, Monday through Friday, (1) hour lunch, overtime as directed
PRIMARY JOB FUNCTION: Answering incoming calls and dispatch technicians.
DAILY DUTIES:
- Answer incoming calls.
- Listen and respond to voicemail messages left overnight.
- Schedule and coordinate all demand service calls as they are received.
- Order parts for technicians as needed.
- Review parts status daily and keep customers updated on the status.
- Track parts via “parts sign out” Excel sheet.
- Quote repairs in coordination with the service manager and obtain customer approval.
QUALIFICATIONS
- Previous customer service experience preferred.
- Excellent written and verbal communication skills.
- Knowledge of computers, Microsoft Office and scheduling capabilities.
- Ability to multitask and to relay information in a fast-paced environment.
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.
Apply Now
To apply for one of our open jobs, please fill out the form below and upload your resume.
