Join the Melton Heating and Air Conditioning Team
Melton Heating and Air Conditioning has been providing HVAC services in Knoxville, Oak Ridge & Clinton, TN since 1978. We are currently in a growth mode and looking for expand our team. If you are interested, please submit an application below.
PRIMARY JOB FUNCTION: Answering incoming calls and dispatch technicians.
- Answer incoming calls.
- Listen and respond to voicemail messages left overnight.
- Schedule and coordinate all demand service calls as they are received.
- Order parts for technicians as needed.
- Review parts status daily and keep customers updated on the status.
- Track parts via “parts sign out” Excel sheet.
- Quote repairs in coordination with the service manager and obtain customer approval.
- Previous customer service experience preferred.
- Excellent written and verbal communication skills.
- Knowledge of computers, Microsoft Office and scheduling capabilities.
- Ability to multitask and to relay information in a fast-paced environment.
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances.